VLC Smart Shipping FAQ
Find answers to common questions about our Dynamics 365 shipping solution
General Questions
What is VLC Smart Shipping?
VLC Smart Shipping is an integrated shipping solution for Microsoft Dynamics 365 Business Central that automates shipping tasks, compares carrier rates, and provides real-time tracking.
Which carriers does VLC Smart Shipping support?
Our solution integrates with major carriers including UPS, FedEx, USPS, DHL, and more. We continuously add new carriers based on customer needs.
Is there a mobile app available?
Yes, VLC Smart Shipping includes mobile capabilities for barcode scanning and order verification on iOS and Android devices.
Setup & Installation
How long does setup typically take?
Most implementations are completed within 2-3 business days, depending on your specific requirements and carrier integrations needed.
Do I need technical expertise to install VLC Smart Shipping?
No, our team handles the complete installation and configuration. We provide training and documentation to get your team up and running quickly.
What are the system requirements?
VLC Smart Shipping requires Microsoft Dynamics 365 Business Central (online or on-premises) and standard internet connectivity.
Features & Functionality
Can I compare shipping rates across carriers?
Yes, our solution provides real-time rate comparison across all your configured carriers to help you select the most cost-effective option.
Does it support international shipping?
Absolutely. VLC Smart Shipping handles international shipments including customs documentation and compliance requirements.
How does the barcode scanning feature work?
Our mobile app allows warehouse staff to scan barcodes to verify orders, print labels, and update inventory directly from their mobile device.
Support & Maintenance
What support options are available?
We offer 24/5 email support and business hours phone support. Premium support packages with faster response times are also available.
How often is the software updated?
We release minor updates monthly and major feature updates quarterly. All updates are included with your subscription.
Is training included?
Yes, we provide comprehensive training during implementation and offer refresher courses as needed.